FAQs

  • We accept a variety of payment methods including credit/debit cards, Afterpay, PayPal, and other digital wallets for your convenience.

  • Once your order is shipped, we'll send you a tracking number via email.

  • We offer a 14-day return policy for unused and unopened products. Please visit our Returns & Exchanges page for more details.

  • Yes, we do ship internationally. Shipping costs and delivery times vary depending on the destination.

  • You can cancel or modify your order within 12 hours of placing it. Please contact our customer service team for assistance.

  • Yes, we offer periodic discounts and have a loyalty program for returning customers. Sign up for our newsletter to stay updated on special offers.

  • Yes, we offer gift cards in various denominations. racket gift cards are valid for 3 years from date of issue. Non-refundable. You can purchase them here

  • If you receive a damaged item, please contact our customer service immediately to arrange for a replacement or refund.

  • For all in-store returns & exchanges we offer an exchange or credit note on full-priced items returned in original condition within 14 days of purchase, with proof of purchase. Please visit our Returns & Exchanges page for more details.

  • Our garments are designed for real women. Refer to our size guide or contact us for
    personalised advice.

  • Each product page includes specific care instructions. For general guidance, refer
    to our Fabric Care page.

  • Available by appointment. Designed to help you build a wardrobe that works. Enquire here.