Privacy policy
PRIVACY POLICY
Your information. Handled with intention.
At racket, we respect your privacy. We collect and use your information to improve your experience with us - nothing more.
By using our website or providing your details, you agree to this policy.
WHAT WE COLLECT
We collect personal information directly from you when you interact with us, including when you:
- Make a purchase
- Sign up to our emails
- Enter promotions
- Contact us
This may include:
- Name
- Email address
- Phone number
- Delivery and billing address
- Purchase history
- Preferences or interactions with our website
If you choose not to provide certain information, we may not be able to complete your order or provide specific services.
HOW WE USE YOUR INFORMATION
We use your information to:
- Process and deliver your orders
- Communicate with you about your purchase
- Provide customer support
- Send updates, offers and brand communications (if you’ve opted in)
- Improve our website, products and customer experience
- Understand how customers interact with racket
- Protect the security of our website and business
Every communication we send includes an option to unsubscribe.
MARKETING & COMMUNICATIONS
We only communicate with you if you’ve chosen to hear from us.
You can:
- Unsubscribe at any time using the link in our emails
- Contact us to update your preferences
Please note:
- It may take a few days to process changes
- You may still receive essential transactional emails (such as order confirmations)
SHARING YOUR INFORMATION
We do not sell or rent your personal information.
We may share your information with trusted third parties where necessary to operate our business, including:
- Payment providers
- Shipping and logistics partners
- Website and marketing platforms
These partners are required to protect your information.
COOKIES & WEBSITE DATA
We use cookies and similar technologies to:
- Improve your browsing experience
- Understand website performance
- Tailor content and marketing
You can adjust your browser settings to disable cookies if preferred.
SECURITY
We take reasonable steps to protect your information.
- Secure servers
- Industry-standard encryption
- Controlled access to data
While we take care, no online system is completely secure. By using our website, you acknowledge this.
ACCESSING YOUR INFORMATION
You have the right to access or request correction of your personal information.
To do so, contact us at:
customercare@racket.co.nz
THIRD-PARTY LINKS
Our website may contain links to other websites.
These sites operate independently and have their own privacy policies. We are not responsible for their content or practices.
FEEDBACK & QUESTIONS
If you have questions, concerns or would like to make a privacy-related request, contact us:
POLICY UPDATES
We may update this policy from time to time.
The latest version will always be available on this page.
