Terms of service
TERMS OF SERVICE
Clear terms. No confusion.
These Terms of Service govern your use of the racket website and services, including browsing, purchasing and participating in promotions.
By using this website, you agree to these terms.
USING OUR WEBSITE
You agree to use this site for lawful purposes only.
You must not:
- Misuse or interfere with the website
- Attempt unauthorised access to systems or data
- Use content for commercial purposes without permission
Your use of this site is your responsibility.
PURCHASING FROM RACKET
We aim to make your experience seamless, secure and straightforward.
- All payments are processed securely via trusted providers (e.g. Shopify Payments)
- You can check out as a guest or create an account
- You are responsible for ensuring your details are correct at checkout
Once an order is placed, you will receive confirmation via email.
PRICING & AVAILABILITY
- All prices are listed in New Zealand Dollars (NZD) and include GST
- Prices may change at any time without notice
- If a pricing error occurs, we will contact you before processing your order
All products are subject to availability.
DELIVERY
Shipping costs are calculated at checkout.
- Delivery timeframes are estimates only
- Anyone at the delivery address may accept the parcel
- If delivery fails, additional charges may apply
For international orders:
- You are responsible for any duties, taxes or import fees
PROMOTIONS & OFFERS
From time to time, Racket may offer promotions.
- Promotions are subject to specific terms
- They cannot be combined unless stated
- We reserve the right to modify or end promotions at any time
INTELLECTUAL PROPERTY
All content on this website - including imagery, design, text and branding - is owned by racket.
You may not reproduce, distribute or use this content without permission.
ACCOUNT & SECURITY
If you create an account:
- You are responsible for maintaining the confidentiality of your login details
- You are responsible for all activity under your account
racket is not liable for unauthorised access resulting from failure to secure your login details.
WEBSITE USE & LIMITATIONS
We do our best to ensure the website is accurate and up to date.
However:
- Content may change without notice
- We do not guarantee uninterrupted or error-free access
You use the website at your own discretion.
LIABILITY
To the fullest extent permitted by law:
Racket is not liable for:
- Indirect or consequential loss
- Loss arising from use or inability to use the website
- External factors such as delivery delays or third-party services
Nothing in these terms excludes your rights under the Consumer Guarantees Act or Fair Trading Act.
PRIVACY
Your privacy matters.
Please refer to our Privacy Policy for how we collect, use and protect your information.
CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
The latest version will always be available on this page.
CONTACT
For any questions regarding these terms, contact:
